Common questions and support documentation

• Buying Tickets 101
• Purchase Policy: Ticket Refunds and Exchanges
• How To Get Help or Contact Us
• How to Purchase Tickets
• How Do I Access My Tickets?
• What Does General Admission Mean?
• How Do I Order Tickets?
• I Can't Find My Tickets in My Email
• Why Won't My Tickets Print?
• My Credit Card Isn't Working

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• What's needed to set-up your Stripe account
• Providing Contact Information for Ticket Buyers
• Basic Event Setup Checklist
• Add an Email Confirmation Message
• How to Add/Edit/Delete Discount Codes
• What are AttendStar Fees?
• Finding charges & tracking money
• Ticket Status Message
• The difference between buyer and guest
• How to Cancel and/or Refund a Ticket

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