Ticket Status Message
Most events offer online tickets and tickets that folks can purchase at the door or "offline" tickets. When your online availability reaches 0 in our software or sells out, a ticket status message will be displayed to inform your ticket buyers about the status of a particular ticket. Setting a ticket status will reduce phone calls asking, "Are tickets available at the door?". It could increase sales if people know they can purchase at the door on the day of the event.
When logged into your event and creating or editing a ticket, the Status Message can be found in the "Status & Tagline" section under the Basic Information tab. If you are creating a brand new ticket, the default status will show "On Sale," meaning customers can purchase the ticket as long as it is available. Note: Ticket statuses are set for each ticket type—changing the status of one ticket type will not affect all tickets.
We have provided eight status options to choose from:
On Sale
All Tickets Sold Out
Online Tickets Sold Out
Tickets Available By Phone
Tickets Available At The Event
Ticket Not Available. Choose Another Ticket.
Tickets Available At The Door
This Price Level is Sold Out
When your online ticket availability reaches 0 or sells out, the status will automatically change to our default message "Online Tickets Sold Out."
Suppose your online tickets are sold out, or you would like them to go off sale, but you have tickets available by calling the event ("offline tickets"). In that case, you can update the status to "Tickets Available by Phone."
This is for when your online tickets are sold out, or you would like them to go off sale, but you have tickets available at the event ("offline tickets"). In that case, you can update the status to "Tickets Available At The Event."
Suppose your online tickets are sold out, or you would like them to go off sale, but you have tickets available at the door ("offline tickets"). In that case, you can update the status to "Tickets Available At The Door."
When a ticket level is completely sold out or no longer available, you may change your ticket's status to "Ticket Not Available. Choose Another Ticket."
When a ticket is completely sold out, both online and offline, you may change your ticket's status to "All Tickets Sold Out."
A ticket's status message can be changed at any time! However, changing a ticket status message from "On Sale" will immediately take that ticket off sale and display your new status message. Even if your availability has not yet reached 0, you can simply end the online sale of that ticket by changing its status. If you decide to add tickets once they have sold out, make sure to add them and change the status message to "On Sale."