Group Inventory

You use Group Inventory when you have a single inventory of tickets but multiple prices. For example, your event has 5,000 tickets to sell, including an adult-priced ticket and a child-priced ticket. You no longer have to predetermine and set inventory for each price level, or shift around available inventory between different ticket prices as tickets sell.

Group inventory is also a great way to manage inventory from a venue capacity standpoint. Your venue holds 2,500 people, so you want to sell tickets at any price level without exceeding capacity.

Group Inventory Functionality

With the Group Inventory system, you have complete control. The tickets for sale are drawn from a single inventory, ensuring that the total tickets sold across all price levels never exceed the set inventory. This allows different ticket types to sell as needed, without the risk of running out of inventory unless the Group Inventory max is reached. Once the Group Inventory number is reached, all tickets within that group become "Not Available."

Setting up the Group Inventory

When logged in to your event manager on AttendStar, click New Ticket under the Tickets menu.

On the New Ticket page, on the Basic Information tab, click the circle next to Group Inventory under the Ticket Type section to set your ticket as the primary inventory.

You will notice that many features related to individual tickets have disappeared. This is because the Group Inventory you are creating is not an actual ticket—it will not be visible on your ticket sales page, it cannot be sold, and it is inventory only. This ensures that your ticket sales page remains clear and uncluttered.

Basic Information tab:

Ticket Name - Give your group inventory a name for reference. (Example: General Admission)
Quantity Available - Set the number of total inventory that you want your tickets to pull from. The combined total sold of the tickets you create under this Group Inventory will never exceed this number. (Example: 5000)
Status Message - Your Status Message can be used during and near the end of your selling window as ticket availability changes. Setting a Status Message on the Group Inventory will change the status of each ticket under the Group Inventory with one click! Don't worry–you can still set a Status Message for individual tickets.

Detailed Information tab:

Ticket Description/Terms and Conditions - Provide a description of the tickets and/or terms and conditions for the tickets in your Group Inventory. This can be helpful when the information is the same for every ticket - you can add it here, and it will apply to all tickets in the Group Inventory. These items can also be set for individual tickets when you need to provide different content based on the ticket type.

Advanced tab:

Low Alert Quantity - To receive an alert for your Group Inventory running low, you can set a specific number at which you want to be notified when inventory reaches that number. The Low Alert will be sent to the email addresses provided under the Low Ticket Alert feature.
Additional Image - Upload an image that will appear on the bottom left-hand side of your e-tickets. This can be used for sponsor logos, maps, instructions, or anything! Setting the Additional Image on your Group Inventory will apply the image to every ticket in your Group Inventory.
Ticket Logo - Upload a logo that you would like to apply to all of the tickets in your Group Inventory. Using the upload on the Group Inventory level will override the logo that is set for the event level, under the Tickets menu click Ticket Design.
Ticket Group - Assign your Group Inventory its own Ticket Group. This is great to use when you have multi-day event tickets or multi-show events on the same day.

When you are finished, click the red "Create Ticket" button to save your Group Inventory.

Note: Your Group Inventory can be edited at any time by clicking on the Edit link on the All Tickets page under the Tickets menu.

Creating tickets under a Group Inventory

Once you have a Group Inventory created, you will see it as an item on your tickets list. To create the actual tickets your buyers will purchase, click the Add Ticket link.

These are the tickets that you're used to setting up in your events, so the setup should be familiar to you!