How to CANCEL a Ticket
Canceling a ticket releases the ticket back into that ticket type's inventory and makes it so the ticket number is invalid.
- Login to your AttendStar account and click the Search button on the AttendStar main screen
- In the search bar, type the attendee's order number (if they don't have their order number, you can search by their name or email address)
- Next to the name of the ticket buyer, under the Action column, click Cancel
- You can also search orders and resend tickets by clicking Manage Attendees under the Attendees section of the particular event
- A box will appear to confirm the cancellation of the ticket. Select the Cancel option again
- In the text box, explain the reason for refunding the ticket. When you have filled out the appropriate information, click Cancel; then click Cancel Ticket
- You will receive a confirmation when the ticket has been canceled.
How to REFUND a Ticket
Refunding a ticket in AttendStar is for accounting purposes only and will be reflected on your event ticket sales report as such. In order to actually issue a refund, you MUST issue it through your payment gateway/merchant account.
- If you are using your own payment gateway, log in to your payment gateway/merchant account and refund the attendee according to that specific processor. NOTE: There is NO WAY to refund the actual monies to an attendee through AttendStar. You must use the payment gateway/merchant account used to collect the ticket sales. If you are using AttendStar Payment Processing, please contact support@attendstar.com to issue a refund.
- Login to your AttendStar account and click the Search button on the AttendStar main screen
- In the search bar, type the attendee's order number (if they don't have their order number, you can search by their name or email address)
- Find the name of the ticket buyer whose ticket you are refunding in the Attendee List, and click the Cancel link that is in the same row as the name
- You can also search orders and resend tickets by clicking Manage Attendees under the Attendees section of the particular event
- A box will appear to confirm the cancellation of the ticket. Select the Cancel option again
- In the text box, explain the reason for refunding the ticket. When you have filled out the appropriate information, click Cancel and Refund; then click Cancel Ticket
**NOTE: A ticket that is refunded is automatically canceled; there is no option to just refund a ticket
- You will receive a confirmation when the ticket has been refunded
