I did not get my tickets...help!

Follow

Check your spam and junk mail folders

The number one reason customers do not get their tickets is because the tickets ended up in their email's spam/junk email folders. Search for the tickets in your email's search box by typing in "AttendStar" or "tickets@attendstar.com"


Have tickets resent to your email

You can have your tickets resent to the email you purchased your tickets with.

1. Go to http://www.attendstar.com/tickets

2. Enter in the email address you used to purchase your tickets with.

3. Click "Resend Tickets"



4. Check your email for a message from "tickets@attendstar.com"


I don't have access to the email I used

Send us a message, so we can locate your order. You will need your order number, which you received when you completed your purchase.

1. Go to http://www.attendstar.com/tickets/#contact

2. Fill out the form and someone will assist you within 24 hours.

 

I don't have a printer

There are several options in getting your tickets printed. Since the tickets were emailed, you can forward the email to someone who has a printer and they can print the tickets for you.

If you do not have someone who has a printer, you can go to any local office stores or print shops, who have computers and printers available for a nominal fee. Some stores include, but are not limited to: FedEx/Kinkos, Office Depot, Staples, Office Max, etc.

Lastly, your local public library typically has computers and printers available for use. Since the tickets are in your email, you should be able to access your email on library computers and print your tickets from there.

If you wish to receive your tickets my US Mail, visit http://www.attendstar.com/tickets/#contact and we would be happy to send them to you. Be sure to include your mailing address, as we do not have access to the address you used in your billing information when placing the order. Please allow up to 5 business days for your tickets to arrive.


 

My problem isn't listed here

If you do not see the issue you are experiencing here, please fill out the form at http://attendstar.com/tickets

Please allow at least two hours for a response if you make your request during normal business hours, 8am to 6pm Central Standard Time, Monday thru Friday. If you make your request after hours, responses could take up to the next business day.

Have more questions? Submit a request

Comments

Powered by Zendesk